Terms & Conditions

These Terms & Conditions govern the use of the Groupe Syntra Tech website and all purchases made through our online store. By accessing this website, browsing our collection, or placing an order, you agree to comply with these terms and all applicable laws and regulations. If you do not agree with any part of these conditions, you should discontinue the use of this website.

Products & Availability

Groupe Syntra Tech offers decorative artificial plants, artificial trees, floral arrangements, and interior botanical products for residential and commercial spaces. We make every effort to ensure that product images, descriptions, colours, dimensions, and specifications are presented accurately on the website.

Due to lighting, photography, monitor settings, and manufacturing updates, certain products may appear slightly different in person. Product availability may change without prior notice, and we reserve the right to discontinue or modify items at any time.

Orders & Acceptance

Once an order is placed, customers will receive an order confirmation based on the information provided during checkout. Submission of an order does not automatically guarantee acceptance, and Groupe Syntra Tech reserves the right to review, refuse, or cancel orders where necessary.

Orders may be cancelled in cases involving inaccurate billing information, suspected fraudulent activity, pricing errors, unavailable inventory, or delivery restrictions. If an order cannot be fulfilled, customers will be informed as soon as possible.

Pricing & Payments

All prices displayed on the website are listed in euros unless stated otherwise. Prices may change periodically without prior notice, however confirmed purchases will not be affected by future pricing updates.

Payments are processed securely through authorised payment providers. Customers are responsible for ensuring that billing details, payment information, and account credentials are accurate and valid at the time of purchase.

Shipping & Delivery

Delivery times may vary depending on the destination country, courier services, product availability, and seasonal demand. Estimated shipping times are provided for informational purposes only and are not guaranteed delivery dates.

Groupe Syntra Tech is not responsible for delays caused by customs procedures, incorrect delivery information, failed delivery attempts, transportation disruptions, or circumstances beyond our reasonable control.

Returns & Refunds

Customers may request returns according to our refund and return policy. Returned items must remain unused, undamaged, and in their original condition and packaging.

Refund eligibility may be limited for custom orders, clearance items, damaged goods caused after delivery, or products showing signs of use. Refund processing times may vary depending on payment providers and banking institutions.

Intellectual Property

All website content, including text, product descriptions, branding, graphics, layouts, and visual materials, remains the intellectual property of Groupe Syntra Tech unless otherwise stated. Unauthorised copying, reproduction, modification, or commercial use of website content is prohibited without prior written permission.

Limitation of Liability

Groupe Syntra Tech shall not be liable for indirect damages, business interruption, loss of profit, or any consequential losses resulting from the use of this website or purchased products. Products are intended primarily for decorative indoor use unless otherwise specified.

Customers are responsible for ensuring that products are used appropriately and safely within their intended environment.

Contact Information

For questions regarding these Terms & Conditions or any order-related enquiries, customers may contact Groupe Syntra Tech via email at info@groupesyntratech.com.