Shipping Policy

Groupe Syntra Tech provides delivery services for decorative artificial plants, interior greenery, and botanical products across multiple regions. We work with trusted logistics and courier partners to ensure products arrive safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotional periods, high seasonal demand, or due to product availability.

Customers will receive order confirmation and shipping updates using the contact information provided during checkout.

Delivery Timeframes

Estimated shipping times depend on destination country, courier operations, and transportation conditions. Delivery estimates are provided for informational purposes only and should not be considered guaranteed delivery dates.

Shipping Costs

Shipping fees are calculated based on destination, order size, package dimensions, and selected delivery methods. Additional taxes, import duties, or customs charges may apply depending on local regulations in the destination country.

Customers are responsible for any customs fees, import taxes, or additional charges imposed by local authorities after shipment dispatch.

Delivery Conditions

Customers are responsible for providing accurate shipping information, including full address details, postal codes, and contact numbers. Groupe Syntra Tech is not responsible for delays or failed deliveries caused by incorrect customer information.

If a shipment is returned due to failed delivery attempts, refusal of delivery, or incorrect address information, additional shipping charges may apply for reshipment.

Damaged Shipments

Customers should inspect delivered packages upon arrival and report any visible shipping damage within 48 hours after delivery. Supporting photographs may be requested to assist with shipping claims and resolution procedures.

Shipping Restrictions

Certain destinations may have temporary shipping limitations due to logistics restrictions, customs regulations, or transportation availability. Groupe Syntra Tech reserves the right to decline shipments to locations where reliable delivery cannot be guaranteed.

Contact Information

For shipping-related questions or delivery support, customers may contact Groupe Syntra Tech at info@groupesyntratech.com.