Refund Policy

Groupe Syntra Tech aims to provide premium-quality decorative artificial plants and interior botanical products. If customers are not fully satisfied with their purchase, they may request a return or refund according to the conditions described within this policy.

Return Eligibility

Products may be returned within 14 days from the date of delivery. Returned items must remain unused, undamaged, and in their original packaging with all included accessories and protective materials.

Products showing signs of use, physical damage after delivery, improper handling, or missing original packaging may not qualify for a refund or exchange.

Non-Refundable Items

Certain products may not be eligible for returns, including customised decorative arrangements, special-order products, clearance items, or products specifically manufactured for individual customer requests.

Refunds may also be refused in situations involving incomplete returns, intentional damage, or misuse after delivery.

Return Process

Customers requesting a return should contact Groupe Syntra Tech with their order details, product information, and reason for the request before sending any item back.

Once the request has been reviewed and approved, return instructions and shipping details will be provided. Customers are responsible for ensuring returned items are packaged securely to avoid damage during transit.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on payment providers, banks, and international transaction procedures.

Shipping fees, customs charges, taxes, or additional delivery costs may not be refundable unless required by applicable regulations or caused by an error on our side.

Damaged or Incorrect Products

If an item arrives damaged, defective, or incorrect, customers should contact Groupe Syntra Tech within 48 hours after delivery and provide supporting photographs where applicable.

We will review each situation individually and may offer a replacement, store credit, or refund depending on the nature of the issue.

Contact Information

For all refund or return-related enquiries, customers may contact us at info@groupesyntratech.com.